ICS always aims at achieving customer satisfaction and this is the reason for which we decided to obtain the ISO 9000 certification for our quality system. In 1995, ICS obtained the Certificate of Conformity (issued by CSQ) for its Quality System, in accordance with the UNI EN ISO 9002:1994 standards, followed by the CENELEC Electronic Components Committee certification for the production of printed circuit boards and finally the registration with the International Certification Network (IQ-NET). At present, ICS also has the UL approval for double-faced and multilayer printed circuit boards.

ICS has updated its certification to UNI EN ISO 9001:2000 standards. Our certificates of conformity can be consulted by clicking on the trademarks.

The Quality System adopted by the company governs all the activities that affect the quality of the product and the service. This ensures that the organization maintains its conformity and effectiveness, and therefore is able to satisfy the customers’ requirements and achieve the objectives set by the management.

To control and manage the quality management system, the company implements the following actions:

• Identification, definition and interaction of the processes necessary for the quality management system.
• Definition of criteria and methods to ensure effective operating systems, control and availability of resources in order to implement and execute the processing operations.
• Availability of the information necessary to support the implementation and monitoring of the processes and product quality control.
• Process measurement, monitoring and analysis and implementation of the actions necessary to achieve the required results and improve the activities, analysing the records and corporate indicators.
• Management audit, relevant issuance of guidelines and objectives and review of the system itself.

The management is personally committed to caring for the customer, focusing its energy on creating the conditions to meet the customers' expectations and assisting them in identifying the most effective application solutions. Through the corporate structure, the management assures that the customers’ requirements are dealt with, assisting them in the job order definition phase, during the job progress, product delivery and in the application phase.

A document has been drawn up - and is kept in the Quality Manual and has been signed by the members of the General Management - which states:

• ICS srl operates on the national and international market to supply products and services in the printed circuit board sector.
• For ICS, quality means optimising the COSTS-QUALITY-DELIVERIES concept, within the SUPPLIER-CUSTOMER relationship.
• Corporate growth must be oriented towards consolidating the efforts and expertise that the company has gained in this field since its establishment in 1980.
• On a commercial level, this implies supplying products that comply with the terms and specifications of the customer, in accordance with the reference standards and the applicable mandatory requirements.
• The ICS srl product must fully meet the customers’ expectations while allowing ICS to target new potential customers.
• The professionalism of the staff and their capability of working autonomously are important elements for constant and continual updating of the corporate know-how.
• Corporate profitability is a fundamental element for ensuring business continuity and resources for new and strategic investments in organization and technology.
• This quality policy shall be the framework for corporate activities and be a motivation for chanelling the corporate energy into providing ever better fulfillment of customer requirements.

Modena, 2003.07.24

The Management appoints a representative responsible for the Quality Service. In addition to carrying out other roles within the organisation, this figure has the precise task of assuring that the Quality Management System is maintained in accordance with the conditions set out in the manual and described in the procedures.